Looking after you this winter - The Derbyshire Benevolent Trust

After the highs of Christmas and New Year celebrations, January can be a long and arduous month to get through. On top of the normal stresses of everyday day life, all the coughs, colds and larger than expected bills can make you want to hibernate until spring-time.

But, if you are part of the Derbyshire Benevolent Trust Group Insurance Scheme (GIS), you have access to a number of benefits that can help you to get through the worst of the winter.

Here are our top three GIS benefits that you may not yet have taken advantage of:

GP on Demand

If you are struggling to get an appointment with your usual GP, or are spending time away from home and need non-urgent medical advice, then you should make use of the GP on Demand service provided through the Care on Demand app.

GP on Demand is a 24/7 service which provides telephone or video consultations at your convenience. You can discuss any aspect of your physical or mental health in confidence and receive private prescriptions (but please note that the cost of prescribed medicines in not included in your GIS cover).

Why not sign up to the service today so that it is ready to use when you need it – you can find the instructions in the GIS Scheme Booklet and the Useful Numbers page.

Care First Online Advice

At some stage in their lives most people require advice and information on workplace and personal issues, but it can often be difficult to know where to start looking. Arc Legal

Assistance, in partnership with Care First, provides a lifestyle information and advice service as an additional benefit of the GIS. Information is provided through an online information library and a 24/7 helpline service.

The Care First online resource offers immediate information, answers and advice for a wide range of personal issues such as finance management, childcare and relationship advice, as well as health guides and tips. Resources for work related issues are also available, such as returning to work after illness, planning for retirement and working effectively.

All of this information can be accessed through the Care First website and your log in details can be found on the Useful Numbers page.

Care First Counselling

To complement the online Care First resource, members also have access to a confidential 24/7 counselling helpline. Expert advisors, trained by Citizens Advice, are at hand to provide comprehensive answers and assistance on a wide range of issues which may affect your daily life and can also provide members with access to a telephone counselling service to provide instant support, advice and counselling on workplace or personal issues.

All Care First counsellors are accredited to the British Association for Counselling and Psychotherapy (BACP). The service is confidential and impartial, and no one will be informed that Care First has been contacted – you don’t even need to give a name if you don’t want to. All of the Care First advice, assistance and counselling is also available free of charge to anyone who lives in the same household as a GIS member.

Again, this service can be accessed through the Care First website and your log in details can be found on the Useful Numbers page.

Remember, these benefits are included free of charge as part of your GIS membership. If you are not a member of the Derbyshire Benevolent Trust Group Insurance Scheme then you can find out more by clicking here. To join, please email admin@derbyshorebenevolenttrust.com.

I’ve not received a password reset email?

Be sure to check spam folders, Some email providers may consider the email to be a spam email and automatically file it into your spam folder.

The email is not in my Spam folder?

Some email providers may have very strict spam blocking in place. If this is happening you can add our email address to your ‘white list’

To do this please follow the instructions in the below links, by choosing your mail provider and adding the email: “admin@derbyshirebenevolenttrust.com” to your whitelist.

AOL

Add the “admin@derbyshirebenevolenttrust.com” to your AOL address book:

Click the “Mail Options” menu and select “Address Book”.
Inside the “Address Book” window, click the “Add” button.
Inside the “Address Card for New Contact” window cut and paste “admin@derbyshirebenevolenttrust.com” into the “Other E-Mail” field.
Make our From address the “Primary E-Mail” address by checking the associated check box to the right of it.
Click the “Save” button.

If the mailing is in your SPAM Folder, you can open the email and click the “This Is Not Spam” button.

Gmail

Add the From address you want to receive mailings from to your Gmail Contacts List:

Click “Contacts” along the left side of any Gmail page.
Click “Create Contact”.
Copy and paste “admin@derbyshirebenevolenttrust.com” into the primary email address dialog box.
Click “Save”.

If the mailing is in your SPAM folder, check the box next to the mailing and click the “Not Spam” button along the top.

Hotmail/Outlook/Live

Add the From address you want to receive mailings from to your Hotmail Safe List:

Open your mailbox and click “Options” (upper right hand corner).
Click the “Junk E-Mail Protection” link.
Select the “Safe List” link.
Copy and paste “admin@derbyshirebenevolenttrust.com” into the dialog box titled “Type an address or domain”.
Click the “Add” button next to the dialog box.

If the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.

You should also check that the mailing’s email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to “Blocked Senders List” instead of “Safe List”. If you see the mailing’s from address on this list, select it and click the Remove button.

Mozilla Thunderbird

Add the From address you want to receive mailings from to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

Add an address into your Personal Address Book:

Click the “Address Book” button.
Make sure the Personal Address Book is highlighted.
Click the “New Card” button.
Under the “Contact” tab, copy and paste “admin@derbyshirebenevolenttrust.com” into the Email dialog box.
Click “OK”.

White list your Personal Address Book:

From the main drop down menu, select “Tools –< Junk Mail Controls..."
This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
Under the Settings tab, update the “White Lists” module by selecting Personal Address Book from the pull down menu and then check mark the box next to “Do not mark messages as junk mail”.
Click “OK”.

If the mailing is in your junk folder, right-click the mailing and choose “Mark –< As Not Junk".[/vc_column_text][/vc_tta_section][vc_tta_section title="Netscape Mail" tab_id="1498728551530-a54d18f1-2c51"][vc_column_text]Set up a filter to redirect the mailing you want to receive into your inbox:

From the Edit drop down menu, select “Message Filters”.
Click “New”, and give the new filter a name (e.g. “Whitelist”).
Change the drop down on the left to “sender” and the one in the middle to “is”.
Copy and paste username@domain.com into the box on the right.
Make the bottom two drop downs “Move to folder” and “Inbox”.
Click “OK”.
Make sure that your new filter is located at the top of the Message Filter list so it is run before any spam filter.

Outlook 2003/2007

Add the address you want to receive mailings from to your Safe Senders list:

On the Tools menu, click “Options”.
On the Preferences tab, click “Junk E-mail”.
On the Safe Senders tab, click “Add”.
In the Add address box, copy and paste in username@domain.com and click OK.

If you are using a different version of Outlook you can add the mailers From address to your Address Book. This can be done by opening the email, right clicking the From address, and selecting “Add To Contacts”. You can also access your Address Book via the tools drop down menu.

Yahoo

Set up a filter to redirect the mailing you want to receive in your inbox:

Open your mailbox and click on “Mail Options” (upper right hand corner).
Select “Filters” under the Management column.
Click the “Add” button on the Filters page.
In the “From header:” row, make the drop down “contains” and put the mailer’s from address username@domain.com in the box.
At the bottom of the page Click the “Choose Folder” pull down menu and select “Inbox”.
Click the “Add Filter” button.

If the mailing is in your Yahoo Bulk Folder open the email and click the “Not Spam” button. You should also check that the mailing’s email address is not in your “Blocked Addresses” list. You can find your “Blocked Addresses” list by clicking “Mail Options” and then clicking the “Blocked Addresses” link under the Spam column. If you see the mailing’s from address on this list, select it and click the “Remove Block” button.

Others

The most common way to whitelist an address is to add it to your address book, white list, or safe list. There is no universal way to whitelist an address, so if this is not an option, you will have to consult the help section associated with your email application. They should have instructions on how to whitelist an address there.